Frequently Asked Questions
Everything you need to know about Zygnal
Quick Answers
What is Zygnal?
Zygnal tells you what's wrong with your dating profile — and exactly how to fix it. Real people vote, AI analyzes, you get a score and a game plan.
Is it free?
Free to download and get basic analysis. Premium features (detailed reports, demographic breakdowns) require credits.
How does it work?
Upload photos → Choose target demographic → Get 40+ votes → See your VCI score and recommendations.
How long until I see results?
AI analysis is instant. Human voting takes 24-48 hours. Most users see match improvements within the first week of implementing changes.
Is my data safe?
Yes. Photos are processed anonymously. Personal info is never shared with AI services or other users. You can delete everything anytime.
Getting Started
Who can use Zygnal?
Anyone looking to improve their dating profile. Our service works regardless of your dating preferences or which platforms you use.
How do I get started?
Download the app from the App Store or Google Play, create an account, upload your photos, and start your first analysis.
Pricing & Credits
How does the credit system work?
Credits are used for photo tests and premium features. Purchase credit packages in-app. Credits don't expire.
How much do photo tests cost?
Pricing varies based on features selected. Current pricing is displayed in the app before purchase.
Do you offer refunds?
We offer refunds for technical issues or billing errors within 30 days. Contact support@zygnal.app for assistance.
Photo Analysis & Results
How does AI photo analysis work?
Our AI analyzes composition, lighting, expressions, and visual appeal. It identifies technical issues and provides specific improvement suggestions.
How accurate is the AI analysis?
Very accurate for what it measures — technical quality, composition, patterns. We combine it with real human votes because attractiveness is subjective.
Who votes on my photos?
Real users from your chosen target demographic. You can filter by age range, gender, and region to get relevant feedback.
How many votes does each photo receive?
Each photo receives 15-25+ votes for statistical significance. More votes = higher confidence in your score.
Privacy & Security
What data do you share with AI services?
Only anonymized photos. No personal info, account details, or metadata is shared. AI services cannot identify you.
Can other users see my personal information?
No. Other users only see photos you choose to test. Your email, phone, and personal details remain private.
Can I delete my account and data?
Yes. Delete your account anytime from app settings. All data is permanently removed within 30 days.
Technical & Troubleshooting
What photo formats do you accept?
JPEG and PNG. At least 800x800 pixels recommended. Maximum 10MB per photo.
Why was my photo rejected?
Photos are rejected for nudity, unclear faces, multiple people, or guideline violations. Make sure you're clearly visible in solo shots.
Which devices do you support?
iOS 14.0+ and Android 8.0+. Optimized for most smartphones and tablets.
Results & Success
How do I use results to improve?
Apply the specific recommendations to your dating app profiles. Most users see improvements within 1-2 weeks of implementing changes.
Will Zygnal guarantee dating success?
No tool can guarantee love. But we guarantee you'll understand exactly where your profile stands and what to do about it.
How often should I test new photos?
Test whenever you have new photos or want fresh feedback. Many users test seasonally or when updating their profiles.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.